Frequently Asked Questions
Everything you need to know about your Hooey gear.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return window for unworn, unwashed items with original tags attached. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I care for my Hooey hats and apparel?
To maintain the shape of your hats, we recommend spot cleaning with a damp cloth. For apparel, machine wash cold with like colors and tumble dry on low to prevent shrinkage and preserve graphic quality.
Do you offer international shipping?
Currently, we ship to the United States and Canada. Shipping rates and delivery times for international orders are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery progress.